14 More Customer Service Interview Questions You Should Prepare

Customer Service Interview Questions

1. Do you have any prior customer service experience?
2. Why did you get into customer service?
3. Where do you see your career advancing in the next 5 years?
4. In your opinion, what qualities are the most important for someone to succeed in a customer service role?
5. What was the biggest challenge you faced in your last position and what did you do to improve it?
6. Are you able to work a flexible schedule? Are you available to work overtime?
7. Have you ever worked remotely? Describe the skills you have that would allow you to work unsupervised at home.
8. Would your past customers or supervisors describe you as a “people person”? Would you agree/disagree with them and why?
9. How do you keep yourself motivated in a role that can often seem repetitive?
10. Have you ever dealt with a customer that was clearly “wrong”? What did you do?
11. Describe to me a time that an inferior product/service created a customer service issue for you and how you solved the situation.
12. What is your strategy for managing your call volume, follow-ups, internal responsibilities and other time-sensitive duties?
13. What Customer Relationship Management (CRM) software are you familiar with?
14. Describe your comfort level with basic software such as Microsoft Office, Excel, Powerpoint or similar programs.